Our Services
Three Services,
One Standard of Care
Each of Horologia's services is designed with a particular watch — and a particular owner — in mind. From a gentle clean to a patient full restoration.
← Back to HomeOur Methodology
How We Approach Every Watch
Before any tools are applied, we assess. Before any spend is incurred, we discuss. Before any watch leaves, we verify. This sequence does not change regardless of which service level is chosen.
Receive & Assess
Watch is received, logged, and carefully examined. A written assessment is prepared.
Agree Scope
Findings and recommendations shared with owner. Work proceeds only on agreement.
Service & Verify
Work performed to agreed scope. Movement timed, case sealed, water resistance tested.
Return & Record
Watch returned with a written service record summarising all work performed.
Exterior & Functional Care
Polish & Protect
MYR 1,650
A focused service addressing the exterior condition and basic functional elements of a watch. The watchmaker cleans and lightly polishes the case and bracelet, inspects and replaces the crystal where it shows chips or deep scratches, tests the crown and pushers, evaluates the battery or winding system, and reseals the case with fresh gaskets.
A considerate service for watches that look and feel as though they could use some gentle attention. The owner receives a brief written note summarising what was observed and addressed.
Movement & Exterior Overhaul
Cabinet Service
MYR 4,500
RecommendedA thorough, museum-standard service of both the watch movement and its exterior. Named after the display cabinets in which fine watches are preserved, this service brings a timepiece to a condition befitting careful display and regular wear.
The calibre is fully disassembled and each component enters a careful process of cleaning, inspection, and assessment. Worn elements are replaced, pivots are checked for trueness, and all functional surfaces are freshly lubricated. The movement is reassembled, timed, and regulated. A fitting service for watches the owner takes pride in wearing.
Premium Full Restoration
Grand Feu Restoration
MYR 8,900
Named after the demanding grand feu enamel technique — which requires multiple kiln firings, each one irreversible — this service reflects a similar commitment to layered, patient, considered work. It is offered for watches of considerable craft or personal importance.
The process opens with a detailed consultation and condition report. Restoration may encompass full movement overhaul, dial conservation or refinishing, hand repair or replacement, case and bracelet renewal, and crown fitting. Every decision is made in partnership with the owner. Photographic records accompany each phase. Original components are preserved wherever it is possible to do so.
Choosing the Right Service
Service Comparison
Not sure which level is appropriate? This comparison can help guide your thinking.
| What's Included | Polish & Protect |
Cabinet Service |
Grand Feu Restoration |
|---|---|---|---|
| Case & bracelet cleaning | |||
| Crystal inspection & replacement | |||
| Fresh gasket resealing | |||
| Full movement disassembly | — | ||
| Movement timing & regulation | — | ||
| Water resistance testing | — | ||
| Dial conservation | — | — | |
| Phase photographic documentation | — | — | |
| Price (MYR) | 1,650 | 4,500 | 8,900 |
| Duration | 2–4 days | 8–12 days | 6–16 weeks |
If you're unsure which level suits your watch, reach out — we're happy to advise.
Shared Standards
What Every Service Includes
Secure Custody
Your watch is held in a locked, controlled environment when not actively on the workbench.
Written Service Summary
Every completed watch is returned with a written note of observations and actions taken.
Responsive Communication
Questions during a service are welcome. We aim to respond to enquiries within one to two business days.
Owner-Approved Scope
No work proceeds beyond what is agreed. Any change in scope is discussed with you first.
Appropriate Equipment
Correct lubricants, timing equipment, and cleaning apparatus used throughout — not substituted.
Respect for the Watch
Every piece is treated as significant — because to its owner, it is.
Pricing
Clear, Stated Prices
Prices are in Malaysian Ringgit and inclusive of labour. Parts are discussed separately if required beyond standard service scope.
Polish & Protect
MYR 1,650
2–4 working days
Exterior care and functional evaluation with fresh sealing gaskets and crystal as needed.
EnquireCabinet Service
MYR 4,500
8–12 working days
Full movement overhaul, timing, regulation, case work, and water resistance verification.
EnquireGrand Feu Restoration
MYR 8,900
6–16 weeks
Patient, comprehensive restoration with full documentation for watches of significant value.
EnquireBegin Here
Send Your Enquiry
Tell us a little about your watch and what you've noticed. We'll respond within one to two business days with our thoughts.
Contact Horologia