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Privacy Policy

Last Updated: 10 January 2026

1. Introduction

Horologia ("we", "us", "our") is committed to protecting the personal information of those who interact with our business. This Privacy Policy explains how we collect, use, store, and protect your personal data when you contact us, use our website at horologia.biz, or engage our watch servicing and restoration services.

Our registered workshop is located at 55 Jalan Maarof, Bangsar, 59000 Kuala Lumpur, Malaysia. If you have questions about this policy, please contact us at [email protected].

2. What Personal Data We Collect

We may collect the following types of personal information:

  • Identity data: your name
  • Contact data: email address, telephone number, and postal address if provided
  • Service data: information about your watch, service enquiries, and correspondence
  • Technical data: IP address, browser type, pages visited, and other data collected automatically when you use our website
  • Cookie data: preferences stored via cookies (see our Cookie Policy)

3. How We Collect Your Data

  • Directly from you — when you submit an enquiry form, telephone us, or email us
  • Automatically — when you visit our website, through cookies and analytics tools
  • From third-party services — such as Google Analytics (if enabled) for website usage data

4. Legal Basis for Processing

We process your personal data on the following legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA):

  • Consent — when you submit a form or accept cookies on our website
  • Legitimate interest — to respond to your enquiry, manage our client relationships, and improve our services
  • Contract — when you engage us to perform a watch service, processing is necessary to fulfil that agreement

5. How We Use Your Data

  • To respond to your enquiries and communicate about your watch service
  • To perform and manage the watch servicing or restoration you have requested
  • To maintain service records associated with your watch
  • To improve our website and understand how visitors engage with it
  • To comply with legal obligations

We do not use your personal data for automated decision-making or profiling. We do not send marketing communications without your consent.

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share limited data with:

  • Service providers: third-party tools that support our website operations (e.g., analytics platforms), bound by appropriate data processing agreements
  • Legal authorities: where required by Malaysian law or a valid legal request

7. Data Retention

We retain personal data only for as long as reasonably necessary. Contact and service enquiry data is typically held for up to three years. Service records associated with watch work may be retained for up to seven years for reference and warranty purposes. Technical and cookie data is retained in line with the durations described in our Cookie Policy.

8. Data Protection Measures

  • Enquiry data stored in access-controlled systems
  • Email communications transmitted over encrypted connections where possible
  • Website uses HTTPS
  • Physical records held in a secure, locked environment at our Bangsar workshop
  • Access to personal data restricted to staff with a need to know

9. Cookies

We use cookies on our website to support basic functionality and, where consented to, to understand site usage. Full details are in our Cookie Policy.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Your Rights

Under Malaysia's PDPA, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Withdraw consent at any time (where processing is based on consent)
  • Request deletion of your data, subject to our legal obligations
  • Object to processing in certain circumstances

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable timeframe.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

14. Contact

For questions or requests related to your personal data: